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Confident Canine Coaching Academy
Effective Date: 01/04/2025
At Confident Canine Coaching Academy (“we,” “our,” “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us online.
By using our website, you agree to the practices described in this policy.
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1. Information We Collect
We may collect the following types of information:
Personal Information (you provide directly):
• Name
• Email address
• Phone number
• Billing address / payment details (processed securely by third-party payment providers)
• Information relating to your dog(s) and training goals
Non-Personal Information (automatically collected):
• IP address
• Browser type and version
• Device information
• Pages visited, time spent, and other analytical data
Cookies & Tracking Technologies:
We use cookies and similar technologies to improve your experience, analyse site traffic, and remember preferences. You can manage cookie settings through your browser.
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2. How We Use Your Information
We use your information to:
• Provide training services, resources, and support
• Process bookings and payments
• Communicate with you (e.g., respond to enquiries, send updates, reminders, or resources)
• Improve our website, programs, and services
• Send marketing emails (only if you have opted in; you can unsubscribe anytime)
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3. How We Share Your Information
We do not sell or rent your personal information. We may share information only with:
• Trusted third-party providers (such as payment processors, scheduling systems, and email platforms)
• Legal authorities if required by law or to protect rights, safety, or property
All third-party providers are required to handle your data securely and in compliance with GDPR/UK GDPR.
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4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and help us understand how visitors interact with our site.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, remember preferences, and provide information to site owners.
Types of cookies we use:
• Essential cookies – required for basic site functionality, such as security and accessibility.
• Performance & analytics cookies – help us understand how visitors use our site so we can improve it.
• Functionality cookies – remember your preferences (e.g., login details, form inputs) to make your experience smoother.
• Marketing cookies – may be used (with consent) to deliver relevant adverts or promotions based on your interests.
Managing cookies:
When you first visit our website, you will be asked to consent to the use of cookies (except essential cookies). You can manage or disable cookies at any time through your browser settings, though some features of the site may not work properly without them.
For more information on cookies, visit www.allaboutcookies.org.
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5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
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6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal or contractual obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly
To exercise these rights, contact us at: [Insert Contact Email]
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7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
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8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
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10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Confident Canine Coaching Academy
Email: together@confident-canine.com
Phone: 07801 993315
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. We cannot see or store any of your personal data and we will not spam you with messages for accepting.